Cancellation policy
Free to cancel or change until 24 hours before. After that, or if you miss the appointment, the full appointment fee is charged.
Can I change my time?
Yes. More than 24 hours before your appointment, you can change it free of charge at Manage a booking. Anything you've paid carries over to the new time. Within 24 hours, please call us on 01 853 2788.
Can I cancel?
Yes. More than 24 hours before, cancelling is free and any deposit you paid is refunded in full. Within 24 hours you can still cancel online, but the full appointment fee is charged: we keep what you've paid and charge the rest to the card you booked with.
What if I miss my appointment?
Missed appointments are charged the full appointment fee to the card you booked with.
What if I'm sick, or there's an emergency?
Call us as soon as you can on 01 853 2788. If you had a genuine emergency, please get in touch.
How long does a refund take?
Refunds go back to the card you paid with. They can take 5 to 10 working days to appear on your statement.
Why do you save my card?
When you book online, your card is saved securely by our payment provider, Stripe. BodyMed never sees or stores your full card number. It is only used for payments you agree to under this policy.